The Compactsurf admins speak….
Posted by rabbit on June 13th, 2006
My comments and thoughts are written in blue.
Dear Compact Surfing Members,
This is an important update on the status of Compact Surfing. It clarifies what
the future holds for the Compact Network, and how I plan to ensure that what we
have built with our members in the past 3 months continues to grow and prosper.
I will be honest with all of you, recent events have given us cause for concern,
and the steps we have taken this past week, and are about to take, are to ensure
our security remains one of the best in the industry for both our Network, and
for you our members.
For three months Compact Surfing, as all of you know, paid usually within 48
hours of cashout request. However, when payouts were processed so quickly, many
members who attempted to contact support and have cashout requests stopped to
egold accounts that were hacked were unable to do so in time, and as a result,
their requests were paid out to hackers who ran off with their funds.
This has been a very serious issue for many members. I have had at least 10
support tickets sent every day for over a month relating to such hackings. The
amount of member money lost to hackers is now in the tens of thousands of
dollars, and it must be stopped. I did not create this program to feed the
hackers. This business and program was created for the benefit of the members
who have supported us and handed over their trust to us.
This view seems plausible, but shouldn't members be responsible for their own e-gold security? This stand / view seems somewhat paternalistic.
Then, several days ago, we had an even more serious issue to address. During
our scheduled work on Compactpay, a situation arose that required our immediate
attention. We had a hacker access the database through a vulnerability, and
though he got no valuable information, and did not infiltrate anyone's money
accounts, we dropped all else we were doing, and set about encrypting our
database, among other things.
Well good to hear that they caught the hacker in time. The story sounds believable enough.
In light of all the events above, I have now decided that CN will be
implementing new additional security measures regarding hackings, and revamping
our payment system accordingly to fit these measures. There will be a required
step that all members must take before we continue on with our payouts. The
changes we are implementing will allow members the needed to time to make their
hacking reports, and will allow staff the needed time to stop payments to
hackers, even during our busier times. The following are the changes that will
be made, effective as of today:
1. As additional security, we ask that all members update
their passwords on the Compactsurfing site at this time with a unique password
you have never used anywhere on the internet before. You can do this by
clicking on “Edit Account Details” after you log into your CS account. Then
scroll down to where it says “Password Change.” Type in your current password in
the field that says: “Your Password.” Then type in your “New Password” and
“Confirm New Password” and click on “Save.” This is to ensure that if any of you
have the same password with CS that you are using with other sites, or have used
in sites you’ve been with in the past, that hackers do not have easy access to
this information.
2. Official Payment Time Frame: Members may still hold
multiple upgrades to a total of $10,000 USD. Members may still make 3 cashout
requests per month. However, from here on forward, Compact Surfing will now
make payments in 7 BUSINESS days following the date of your cashout request.
That means you will no longer count Saturdays and Sundays as work days for the
CS Payment Department, and you will be paid on the 7th business day after you
make a request.
To clarify, if you make a payout request on a Monday, what day do you expect
payment? Count: Tuesday, Wednesday, Thursday, Friday, Monday, Tuesday,
Wednesday…. Monday of the next week is the day you are to expect payment. This
new payment system applies to all current pending payments, and to all those in
the future.
Ouch. They will effectively turn the program from a 13% per day in 9 days to a 6% per day in 20 days program. This is definitely not as attractive as we have it now. 7 calendar days would be much better and would be enough time to sort out any potential hacker related issues.
This will be the same time frame as 12dailypro established, for
those of you who are familiar with that program. It will end all discussion of
what day you are paid. It will allow my support staff and you, the members,
ample time to contact us in the event that your payment processor account is
hacked so that we can put your cashout requests on hold and prevent your
funds from being paid to hackers. (To date, tens of thousands of dollars
have been paid out to hackers, despite our efforts to prevent this, and we
feel, changing our payment strategy will result in more profits for all
involved.)
Hmm. How will a longer time frame for payouts result in more profits for all involved?
I will allow until this Friday, June 16th for members to change
their account passwords and to review their account information in their back
office for any other changes they may wish to make. I will then begin
processing payments: all pending cashout requests made on the 6th and 7th of
June will be paid next Monday. This will be in line with the new payment terms
since, though I was ill last week for 2 days, I processed payments over the past
weekend. Requests made on the 8th of June will be processed by the end of
the day, this Monday, June 19th, and we will go from there.
Please go now and update your passwords and review your accounts. I will follow
up with further updates during the week regarding the status of Compact Surfing
and the rest of the Network sites.
As you can see, I am somewhat skeptical of the changes. Still, I will wait to see if people actually get paid when they are suppose to. For me this is the key. I guess we have to wait until next week Monday to find out.
June 13th, 2006 at 11:21 am [ Quote ]
Strange though …
- No verification code in the email I received.
- No mention of this update on their website
- The email I received has some comments from the writer which were meant to have been replaced with a screenshot.
It certainly seems like a legitimate update but I’m concerned about whether it’s been rushed and whether CS will recover.
June 14th, 2006 at 4:12 am [ Quote ]
Hey Martin,
it seems to me to have been rushed because people were demanding to hear something. The email seems legit to me. I took out the part about the screenshot because it didnt make sense. I guess all we have to do now is wait and see what transpires next week.
June 14th, 2006 at 4:43 am [ Quote ]
Martin, the image is here: http://www.compactsurfing.com/hacker.PNG
June 14th, 2006 at 6:36 am [ Quote ]
Actually this particular email did have a verification code but it was only shown on the CS home page - before you log in. That’s how it was when I visited the site a few hours ago anyway.
Rabbit, on a different issue…
This script that allows us to comment on your blog: I am guessing it’s a WordPress plugin — what it is it called, please?
Gary
June 14th, 2006 at 12:54 pm [ Quote ]
Thanks for that link. The writing style reminds me of disaster with voice recognition software before
I’m personally not worried at all about CS right now although I do also think the entire industry is dead. Once I get my cashout I’m taking a few months away from things to see what’s left in September
June 17th, 2006 at 11:14 am [ Quote ]
i think blogspot was much better
move back!
June 18th, 2006 at 5:19 pm [ Quote ]
Hello,
Will compact survive or make excuses
for being the “new evolution”?
Now they are ready to close for the
summer!
There current update will have a major
impact.
June 21st, 2006 at 3:53 pm [ Quote ]
Hey Gary,
Thanks for the info. The plugin is called Quote Comment and you can find it here: http://www.viper007bond.com/wordpress-plugins/quote-comment. Hope this helps
.
June 21st, 2006 at 3:56 pm [ Quote ]
Hey Martin,
This may not be a bad idea as the summer time shakeout is upon us.
June 21st, 2006 at 3:58 pm [ Quote ]
Are you serious? Why was it better?
June 21st, 2006 at 4:00 pm [ Quote ]
Hey Norvelle,
It seems we already have an answer to that…